> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.drovio.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Email not received...

${color}[#676767](**Here is a compilation with all of the possible scenarios in which you need to get an email and what to do if you haven't received it yet.**)

**Have not received your reset password email?**  

* If you created an account with us using your email and password please check [this article](/en/article/forgot-password-reset-it-kmjld7/). 

* If you initially signed up with GitHub/Slack or SSO, please check our [How to login with email & password if you signed up with GitHub, Slack or SSO?](/en/article/how-to-login-with-email-password-if-you-signed-up-with-github-slack-or-sso-raocxf/) article.

**Your invite email to join an ongoing session hasn't arrived?** 

* Simply follow the steps from our [How can I join an ongoing session?](/en/article/how-can-i-join-an-ongoing-session-k9xxhq/) article.

**Still waiting for the web session invite?** 

* If your contact sent the invite link via email then ask them to share the link with you through any other instant messaging platform. 

* Our [Invite someone to an ongoing session](/en/article/invite-someone-to-an-ongoing-session-1rbj194/) article will help you to understand more about the different options to invite someone to a session.
 
* If you would like to know more about our web invite link features do not miss our [Web invitation link](/en/article/web-invitation-link-1r15iu9/) article. 

**Need to join a team and can't wait or have not received the invite email yet?** 

* Don't worry, you will find a great workaround at the end of the [Create a team on Drovio](/en/article/create-a-team-on-drovio-1l7jc6c/) article.

| Please always make sure to check if your email has been delivered either to the spam or any other of your folders.