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> Fetch the complete knowledge base index at: https://help.drovio.com/sitemap.xml
> Use this file to discover available pages before exploring further.
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# How to find the session logs?


${color}[#676767](**We usually ask you for log files to help us troubleshoot a problematic session.**) 

### How to find the session logs?

* On Windows:
Enter the following path in the Windows search bar: `%LOCALAPPDATA%\Drovio\Logs`

* On MacOS:
Open the finder, select "Go to Folder…" from the "Go" menu enter the filepath: `~/Library/Application Support/Drovio/Logs`

* On Linux: 
Go to folder: `~/.drovio/Logs`


| You will find 3 types of files (RTC_*.log / RTCNativeClient_*.log / DROVIO_*.log) saved by date and time of each session, please send us the latest ones under DROVIO_*.log. 



