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# My audio is not working, what do I do?

${color}[#676767](**If your audio is not working we recommend you to check the following points.**)

### 📢 My microphone isn't working

* Did you try changing the current input audio device from Drovio preferences (audio tab)?
* Do you see any activity on the sound input bars?

![](https://storage.crisp.chat/users/helpdesk/website/bf32c2309788a000/screenshot-2021-04-07-at-12000_xrpzl0.png)

* Did you check the correct audio device is set as default in your Operating System audio preferences?
*  **macOS ONLY**  Since macOS 10.14+, Drovio requires microphone permission. Was this set? You can check that in System Preferences -> Security & Privacy -> Privacy tab -> Microphone section, Drovio.app should appear checked in the shown list


### 🔇 I don't hear my pairing partners

* First, try changing the current output audio device from Drovio preferences (audio tab), to see if another device might be working.
* Then, check the correct audio device is set as default in your Operating System audio preferences?



### 🎧 I see an "Audio error" message

When you see as message pop up, simply go to your computer to check the sound preferences for your audio device:
* Is the default sampling rate too high? It should be 96 kHz maximum
* Is the audio in stereo?

|| If despite all the checks, you're still experiencing an issue, please contact us on support@drovio.com, where our dedicated tech team will help you troubleshoot.