Drovio on Linux troubleshooting
If you are facing some issues with Linux, you can check the following list containing common problems encountered by Linux users and the way to solve them.
If nothing happens when you launch the application, please verify the following points:
Wayland is not supported for the moment. Make sure that you are running your desktop environment under Xorg.
Drovio for Linux uses the RandR X11 extension to detect your screen setup. Please check that your configuration is correct (with the xrandr command-line tool), especially that a primary monitor is defined.
If you have already checked the two previous points, please send an email with your log files (located in ~/.drovio/Logs/) to support@drovio.com
This bug is related to the fact that Drovio is querying the XDG_CURRENT_DESKTOP environment variable value. This variable may be undefined on specific desktop environments thus leading to this behavior. As a temporary workaround, you can define this variable to an empty value.
This bug will be fixed for the upcoming release.
Make sure that you are running your desktop environment under Xorg and not under Wayland (usually from your display manager).
This issue means that your system is unable to render transparency. If you are sure that your desktop environment / window manager supports transparency natively, you should check the compositor settings to see if anything goes wrong about it.
If your desktop environment / window manager does not support transparency, you will have to install a compositor manually. For example, i3wm does not support transparency natively. To get rid of these ugly black boxes you need to install the Compton composite manager on your system.
Nothing happens when you start Drovio on Linux?
If nothing happens when you launch the application, please verify the following points:
Wayland is not supported for the moment. Make sure that you are running your desktop environment under Xorg.
Drovio for Linux uses the RandR X11 extension to detect your screen setup. Please check that your configuration is correct (with the xrandr command-line tool), especially that a primary monitor is defined.
If you have already checked the two previous points, please send an email with your log files (located in ~/.drovio/Logs/) to support@drovio.com
The app crashes and is stuck in a restart loop when you start or join a session?
This bug is related to the fact that Drovio is querying the XDG_CURRENT_DESKTOP environment variable value. This variable may be undefined on specific desktop environments thus leading to this behavior. As a temporary workaround, you can define this variable to an empty value.
This bug will be fixed for the upcoming release.
Your coworker can only see a black image when you're sharing your screen?
Make sure that you are running your desktop environment under Xorg and not under Wayland (usually from your display manager).
Drovio on linux cursors are surrounded by an opaque black box?
This issue means that your system is unable to render transparency. If you are sure that your desktop environment / window manager supports transparency natively, you should check the compositor settings to see if anything goes wrong about it.
If your desktop environment / window manager does not support transparency, you will have to install a compositor manually. For example, i3wm does not support transparency natively. To get rid of these ugly black boxes you need to install the Compton composite manager on your system.
Updated on: 09/06/2022
Thank you!