Q: Mac users: set up your permissions

${color}[#676767](When you launch the Drovio app for the first time on macOS, you will be asked to grant some app permissions to enable most of its functionalities.) <h3 id="whatarethoseapppermissions">What are those app permissions?</h3> App permissions on macOS manage what an app can do with your computer. For example, when an app wants to access your microphone or capture your screen, macOS asks you to grant the corresponding permissions. <h3 id="whatpermissionsdoestheuseengineappneed">What permissions does the USE Engine app need?</h3> Accessibility: This permission authorizes Drovio to handle mouse and keyboard inputs. Remote control won't work without this permission. Also, you will need this permission to be set whether you're sharing your screen (presenter role) or you're a guest in a session. When you are the presenter, Drovio syncs your inputs with the other participants to prevent any conflicts and inject mouse and keyboard inputs coming from the participants. When you're in a session, Drovio monitors your keyboard inputs and sends every key and key combo without triggering the corresponding action on your computer (eg. CMD + TAB, CMD + Q…). Microphone (macOS 10.14+): Drovio needs access to your microphone during sessions to let you chat with people. If you don't set it, people won't be able to hear you. Screen Recording (macOS 10.15+): Allow Drovio to share your screen. Without that, people will see a black screen instead of your actual screen. Input Monitoring (macOS 10.15+): this shouldn't be necessary as of macOS 10.

Question 1

My IDE becomes unresponsive after some time (IntelliJ, Webstorm, Jetbrains)

Accepted Answer

|| This behavior refers to a well-known bug in JetBrains IDEs including IntelliJ, WebStorm, PyCharm, PHPStorm, etc. that occurs when working through remote access apps such as Drovio, macOS VNC or TeamViewer on macOS.

JetBrains has officially shipped a fix with their 2020.3 releases. Please follow this guideline to take benefits of the fix:

Go to JetBrains and check the latest release number for your IDE.
If needed, proceed to a regular update for 2020.3 versions or newer. For previous versions, go to this page and download the latest version available.
Install the update package.
Go to 'Help | Edit Custom VM Options…'
Essential step: Add -Dcom.jetbrains.synergyWorkaroundEnabled=true
Restart your IDE
Make sure your Drovio version is up to date (3.0.4)
Go to Drovio preferences, 'Advanced' tab and disable 'JetBrains apps patch' to revert our homemade patch

If even after applying these steps, you're still experiencing some focus/input problems with the JetBrains apps specifically, please drop us an email at support@drovio.com.

Question 2

What is Drovio?

Accepted Answer

Drovio is a pair programming and team collaboration tool that lets you invite people on your screen. You're all in control and participants can interact with your apps as if you were all at the same desk. In fact, it's way better than being at the same desk: each participant get a mouse cursor, making driver/navigator switch a breeze and offering a smooth collaborative experience.

With crisp voice chat and built-in low latency streaming of any screen or app, Drovio takes screen sharing to a whole new level. Also, your security and privacy matters a lot to us, that's why when you share your screen, make a call or chat with Drovio, communications are end to end encrypted (meaning no one can see what you're doing, not even us!).

${youtube}Discover Drovio

Features

🤝 Collaborative screen sharing 🖱 Remote control: multiple mouse cursors ⌨️ Remote control: any keyboard layout 🎥 Videoconference 🎙 Crisp voice chat 🌐 Web client 👤 Built-in contact list 📩 Invite people over email or with direct link 🔄 Swap the presenter role 📹 Record the session to re-watch it later on ✂️ Shared clipboard 📂 Share files 💥 Low latency 🤚 Your privacy is respected 👨🏻‍💻 Available on all OS

Collaborative screen sharing 🤝

With Drovio, you can share your screen or a single app with anyone. People can directly inte

Question 3

Our fair billing policy

Accepted Answer

We decided to bring in a fair billing policy à la Slack for all teams because we deeply believe that users should only get charged for what they really use.

Active vs inactive licenses

When you create a team, we charge you for a minimum of one license. All other licenses are considered inactive until your team members connect for the first time. A license is considered inactive again when the user stop using the app for 30 consecutive days.

You can follow active and inactive licenses on your administrator profile, on this page. You will also receive an email notification every time a license's status changes (max one email a day), unless you choose to deactivate this option in this settings tab.

You are being charged for a number of licenses that are non nominative. That means that you can delete one user's account and replace it by another user with no incidence on your billing, as long as you remain within the total number of licenses paid for.

How the billing system works

If you chose a monthly billing, by the end of each month the system will automatically detect how many inactive licenses will be credited to your next invoice.

If you chose a yearly billing, each month on the same day as your renewal date, we'll credit the inactive licenses to your invoice. By the end of the year, if some licenses are still inactive, you will get credit for the next year.

Previous USE Together teams: how to do the migration

USE

Question 4

Mac users: set up your permissions

Accepted Answer

${color}[#676767](When you launch the Drovio app for the first time on macOS, you will be asked to grant some app permissions to enable most of its functionalities.)

What are those app permissions?

App permissions on macOS manage what an app can do with your computer. For example, when an app wants to access your microphone or capture your screen, macOS asks you to grant the corresponding permissions.

What permissions does the USE Engine app need?

Accessibility: This permission authorizes Drovio to handle mouse and keyboard inputs. Remote control won't work without this permission. Also, you will need this permission to be set whether you're sharing your screen (presenter role) or you're a guest in a session. When you are the presenter, Drovio syncs your inputs with the other participants to prevent any conflicts and inject mouse and keyboard inputs coming from the participants. When you're in a session, Drovio monitors your keyboard inputs and sends every key and key combo without triggering the corresponding action on your computer (eg. CMD + TAB, CMD + Q…).

Microphone (macOS 10.14+): Drovio needs access to your microphone during sessions to let you chat with people. If you don't set it, people won't be able to hear you.

Screen Recording (macOS 10.15+): Allow Drovio to share your screen. Without that, people will see a black screen instead of your actual screen.

Input Monitoring (macOS 10.15+): this shouldn't be necessary as of macOS 10.

Question 5

My session won't start / I see a connection timeout

Accepted Answer

${color}[#676767](When joining someone's screen, Drovio prompts you with the error "the connection has timed out". In this article, you will find useful information about this issue.)

Why do I get this error and how to fix it?

This error can be caused by a wide variety of factors, all generally related to your network. It can just be a temporary network interruption or a more specific issue concerning your network configuration.

📶 You are facing a temporary network interruption

It is possible that your Internet connection has been interrupted while Drovio was negotiating the connection between your teammate and you. Please ensure that you are still connected to Internet and tell your teammate to invite you once again.

🔑 You are using Drovio behind a proxy

In this case, you have to configure some proxy settings in Drovio:

Click on the settings button located at the top-right corner of the app
Select Preferences
Click on the Network tab
Enable proxy configuration by checking the Enable checkbox
Fill the Hostname field
If your proxy requires authentication, fill the Username and Password fields
Restart Drovio

⛔️ A firewall does block some required ports or you have NAT issues

|| As a first step, you can try to temporary turn off your operating system's firewall and see if it does solve the problem. Then turn it on again and add rules to it, as explained below.

When a peer connection is established be

Question 6

Install Drovio on Linux

Accepted Answer

The Linux distributions we officially support (along with the extension of the package you'll have to download):

•ArchLinux (> 2020.01.01) • CentOS (> 8.1.1911) • Debian (> 9.11.0) • Fedora (> 30) • OpenSUSE Leap (> 15.1) • OpenSUSE Tumbleweed • Ubuntu (> 18.04.3)

And we have tested the following desktop environments: • Gnome • Plasma (KDE) • Xfce • i3 window manager

How to install Drovio on Linux

Download the package

Go to our website to download the corresponding package

•ArchLinux: .pkg.tar.xz • CentOS: .rpm • Debian: .deb • Fedora: .rpm • OpenSUSE Leap: _SUSE.rpm • OpenSUSE Tumbleweed: _SUSE.rpm • Ubuntu: .deb

Proceed to installation

•ArchLinux: sudo pacman -U <package_name>.pkg.tar.xz

• CentOS: sudo yum localinstall <package_name>.rpm

• Debian: sudo dpkg -i <package_name>.deb

• Fedora: sudo yum localinstall <package_name>.rpm

• OpenSUSE Leap: sudo zypper install <package_name>.rpm

• OpenSUSE Tumbleweed: sudo zypper install <package_name>.rpm

• Ubuntu: sudo dpkg -i <package_name>.deb

Start the application from your desktop environment or from your terminal: drovio

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