Q: My Jetbrains IDE becomes unresponsive after some time

<p>${color}[#676767](<strong>This behavior refers to a well-known <a href="https://youtrack.jetbrains.com/issue/JBR-563">bug</a> in the JetBrains IDEs including IntelliJ, WebStorm, PyCharm, PHPStorm, etc. that occurs when working through remote access apps such as Drovio.</strong>)</p> <h3 id="whattodo">What to do?</h3> <p>Make sure you are on version 3.2.4+. This version includes a fix for certain of the JetBrains IDEs issues that could positively impact the experience when remote collaborating through the Drovio App.</p> <p>Prior versions do not include the fix.</p> <p>|| If you are on the 3.2.4+ version and are still having troubles with JetBrains when using Drovio, please let us know through our <a href="https://feedback.drovio.com/">Feedback page</a> or by sending us an email at support@drovio.com.</p>

Q: Mac users: set up your permissions

<p>${color}[#676767](<strong>When you launch the Drovio app for the first time on macOS, you will be asked to grant some app permissions to enable most of its functionalities.</strong>)</p> <h3 id="whatarethoseapppermissions">What are those app permissions?</h3> <p>App permissions on macOS manage what an app can do with your computer. For example, when an app wants to access your microphone or capture your screen, macOS asks you to grant the corresponding permissions.</p> <h3 id="whatpermissionsdoesthedrovioappneed">What permissions does the Drovio app need?</h3> <p><strong>Accessibility</strong>: This permission authorizes Drovio to handle mouse and keyboard inputs. Remote control won't work without this permission. Also, you will need this permission to be set whether you're sharing your screen (presenter role) or you're a guest in a session. When you are the presenter, Drovio syncs your inputs with the other participants to prevent any conflicts and inject mouse and keyboard inputs coming from the participants. When you're in a session, Drovio monitors your keyboard inputs and sends every key and key combo without triggering the corresponding action on your computer (eg. CMD + TAB, CMD + Q…).</p> <p><strong>Microphone</strong> (macOS 10.14+): Drovio needs access to your microphone during sessions to let you chat with people. If you don't set it, people won't be able to hear you.</p> <p><strong>Screen Recording</strong> (macOS 10.15+): Allow Drovio to share your screen. Without that, people will see a black screen instead of your actual screen.</p> <p><strong>Input Monitoring</strong> (macOS 10.15+): this shouldn't be necessary as of macOS 10.15.3</p>

Q: Our fair billing policy

<p>${color}[#676767](<strong>We decided to bring in a fair billing policy à la Slack for all teams because we deeply believe that users should only get charged for what they really use.</strong>)</p> <h3 id="inanutshell">In a nutshell</h3> <ul> <li>If you have a team on our Standard or Business plan, you’ll be billed for active members only</li> <li>Any changes to the number of active, paid members in your workspace will be reflected in your billing statement, every month on the same day as your subscription day</li> <li>You will receive an email when the activity changes among your team (at most 1 email per day)</li> <li>A member becomes inactive after 30 days of inactivity</li> <li>If all members become inactive, you are billed for a minimum of one seat</li> </ul> <h3 id="creatingyourteam">Creating your team</h3> <p>When you subscribe to a paid plan for your team on Drovio, you will be charged a minimum of one seat. You can add as many members as you want, whose seats won’t be charged until the members become active and start using the app. If your team was already created and active before you decided to upgrade to a paid plan, active members will be considered active by default. You will be charged every month for any new activity, on the same day as your subscription day.</p> <p>Example:</p> <ul> <li><strong>If you’re on a monthly billing cycle</strong>: </li> <li>On April 5, you create a new team of 5 members (including you). You choose the monthly Standard plan. The same day, we will charge you for a minimum of 1 seat, which is $15.</li> <li>On April 15, 3 out of 4 members become active. </li> <li>On May 5, you receive an invoi</li> </ul>

Question 1

My Jetbrains IDE becomes unresponsive after some time

Accepted Answer

${color}[#676767](This behavior refers to a well-known bug in the JetBrains IDEs including IntelliJ, WebStorm, PyCharm, PHPStorm, etc. that occurs when working through remote access apps such as Drovio.)

What to do?

Make sure you are on version 3.2.4+. This version includes a fix for certain of the JetBrains IDEs issues that could positively impact the experience when remote collaborating through the Drovio App.

Prior versions do not include the fix.

|| If you are on the 3.2.4+ version and are still having troubles with JetBrains when using Drovio, please let us know through our Feedback page or by sending us an email at support@drovio.com.

Question 2

What is Drovio?

Accepted Answer

Drovio is a pair programming and team collaboration tool that lets you invite people on your screen. You're all in control and participants can interact with your apps as if you were all at the same desk. In fact, it's way better than being at the same desk: each participant get a mouse cursor, making driver/navigator switch a breeze and offering a smooth collaborative experience.

With crisp voice chat and built-in low latency streaming of any screen or app, Drovio takes screen sharing to a whole new level. Also, your security and privacy matters a lot to us, that's why when you share your screen, make a call or chat with Drovio, communications are end to end encrypted (meaning no one can see what you're doing, not even us!).

${youtube}Discover Drovio

Features

🤝 Collaborative screen sharing 🖱 Remote control: multiple mouse cursors ⌨️ Remote control: any keyboard layout 🎥 Videoconference 🎙 Crisp voice chat 🌐 Web client 👤 Built-in contact list 📩 Invite people over email or with direct link 🔄 Swap the presenter role 📹 Record the session to re-watch it later on ✂️ Shared clipboard 📂 Share files 💥 Low latency 🤚 Your privacy is respected 👨🏻‍💻 Available on all OS

Collaborative screen sharing 🤝

With Drovio, you can share your screen or a single app with anyone. People can directly inte

Question 3

Mac users: set up your permissions

Accepted Answer

${color}[#676767](When you launch the Drovio app for the first time on macOS, you will be asked to grant some app permissions to enable most of its functionalities.)

What are those app permissions?

App permissions on macOS manage what an app can do with your computer. For example, when an app wants to access your microphone or capture your screen, macOS asks you to grant the corresponding permissions.

What permissions does the Drovio app need?

Accessibility: This permission authorizes Drovio to handle mouse and keyboard inputs. Remote control won't work without this permission. Also, you will need this permission to be set whether you're sharing your screen (presenter role) or you're a guest in a session. When you are the presenter, Drovio syncs your inputs with the other participants to prevent any conflicts and inject mouse and keyboard inputs coming from the participants. When you're in a session, Drovio monitors your keyboard inputs and sends every key and key combo without triggering the corresponding action on your computer (eg. CMD + TAB, CMD + Q…).

Microphone (macOS 10.14+): Drovio needs access to your microphone during sessions to let you chat with people. If you don't set it, people won't be able to hear you.

Screen Recording (macOS 10.15+): Allow Drovio to share your screen. Without that, people will see a black screen instead of your actual screen.

Input Monitoring (macOS 10.15+): this shouldn't be necessary as of macOS 10.15.3

Question 4

My session won't start / I see a connection timeout

Accepted Answer

${color}[#676767](When joining someone's screen, Drovio prompts you with the error "the connection has timed out". In this article, you will find useful information about this issue.)

Why do I get this error and how to fix it?

This error can be caused by a wide variety of factors, all generally related to your network. It can just be a temporary network interruption or a more specific issue concerning your network configuration.

📶 You are facing a temporary network interruption

It is possible that your Internet connection has been interrupted while Drovio was negotiating the connection between your teammate and you. Please ensure that you are still connected to Internet and tell your teammate to invite you once again.

🔑 You are using Drovio behind a proxy

In this case, you have to configure some proxy settings in Drovio:

Click on the settings button located at the top-right corner of the app
Select Preferences
Click on the Network tab
Enable proxy configuration by checking the Enable checkbox
Fill the Hostname field
If your proxy requires authentication, fill the Username and Password fields
Restart Drovio

⛔️ A firewall does block some required ports or you have NAT issues

|| As a first step, you can try to temporary turn off your operating system's firewall and see if it does solve the problem. Then turn it on again and add rules to it, as explained below.

When a peer connection is established be

Question 5

Our fair billing policy

Accepted Answer

${color}[#676767](We decided to bring in a fair billing policy à la Slack for all teams because we deeply believe that users should only get charged for what they really use.)

In a nutshell

If you have a team on our Standard or Business plan, you’ll be billed for active members only
Any changes to the number of active, paid members in your workspace will be reflected in your billing statement, every month on the same day as your subscription day
You will receive an email when the activity changes among your team (at most 1 email per day)
A member becomes inactive after 30 days of inactivity
If all members become inactive, you are billed for a minimum of one seat

Creating your team

When you subscribe to a paid plan for your team on Drovio, you will be charged a minimum of one seat. You can add as many members as you want, whose seats won’t be charged until the members become active and start using the app. If your team was already created and active before you decided to upgrade to a paid plan, active members will be considered active by default. You will be charged every month for any new activity, on the same day as your subscription day.

Example:

If you’re on a monthly billing cycle:
On April 5, you create a new team of 5 members (including you). You choose the monthly Standard plan. The same day, we will charge you for a minimum of 1 seat, which is $15.
On April 15, 3 out of 4 members become active.
On May 5, you receive an invoi

Question 6

Drovio on Linux troubleshooting

Accepted Answer

${color}[#676767](If you are facing some issues with Linux, you can check the following list containing common problems encountered by Linux users and the way to solve them.)

Nothing happens when you start Drovio on Linux?

If nothing happens when you launch the application, please verify the following points:

Wayland is not supported for the moment. Make sure that you are running your desktop environment under Xorg.
Drovio for Linux uses the RandR X11 extension to detect your screen setup. Please check that your configuration is correct (with the xrandr command-line tool), especially that a primary monitor is defined.
If you have already checked the two previous points, please send an email with your log files (located in ~/.drovio/Logs/) to support@drovio.com

The app crashes and is stuck in a restart loop when you start or join a session?

This bug is related to the fact that Drovio is querying the XDGCURRENTDESKTOP environment variable value. This variable may be undefined on specific desktop environments thus leading to this behavior. As a temporary workaround, you can define this variable to an empty value. This bug will be fixed for the upcoming release.

Your coworker can only see a black image when you're sharing your screen?

Make sure that you are running your desktop environment under Xorg and not under Wayland (usually from your display manager).

Drovio on linux cursors are surrounded by an opaque black box?

This issue means tha

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