Articles on: Tips & tricks

My audio is not working, what do I do?

If your audio is not working we recommend you to check the following points.

📢 My microphone isn't working

Did you try changing the current input audio device from Drovio preferences (audio tab)?
Do you see any activity on the sound input bars?

Did you check the correct audio device is set as default in your Operating System audio preferences?
macOS ONLY Since macOS 10.14+, Drovio requires microphone permission. Was this set? You can check that in System Preferences -> Security & Privacy -> Privacy tab -> Microphone section, Drovio.app should appear checked in the shown list

🔇 I don't hear my pairing partners

First, try changing the current output audio device from Drovio preferences (audio tab), to see if another device might be working.
Then, check the correct audio device is set as default in your Operating System audio preferences?

🎧 I see an "Audio error" message

When you see as message pop up, simply go to your computer to check the sound preferences for your audio device:

Is the default sampling rate too high? It should be 96 kHz maximum
Is the audio in stereo?

If despite all the checks, you're still experiencing an issue, please contact us on support@drovio.com, where our dedicated tech team will help you troubleshoot.

Updated on: 09/06/2022

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