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Tips & tricks
How to make the most out of your sessions
My Jetbrains IDE becomes unresponsive after some time
Are you having input issues when using JetBrains IDEs? then you want to check this article.
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My session won't start / I see a connection timeout
Are you having a "connection has timed out" error message? then this is what you need to check.
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Check & install updates
Keeping the App up to date will help you prevent bugs and enjoy all of the App's improvements. Here is how to make sure your App is always up to date.
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[MacOS only] I don't see my partner's screen (video, screen sharing issue)
Troubleshooting for Mac users when there is a black screen or if you do not see any window open but you can hear your session partner
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Forgot password? Reset it
Steps to reset your password with Drovio.
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My audio is not working, what do I do?
This article covers different causes and troubleshooting steps for audio issues such as: no audio from your colleague, microphone not working and an audio error message.
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Remove a contact from your list
Need to remove or delete a contact from Drovio? check here all the steps to do so.
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Contact the Drovio team for support or feedback
Need to contact us? Please check here the different email addresses we have at your disposal.
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Access the Help Center from the app
Here is how to access the help center from the App.
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Report an issue to the Drovio team
If you need to report an issue to us, this is the article for you.
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[Linux only] Audio issue (crackling noise/echo)
This article troubleshoots the audio issues such as crackling noises and echo in Linux caused by the newer implementation of the PulseAudio sound server.
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How to find the session logs?
Check here to know how to find your session's logs.
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How to use Drovio's Command Line Interface
Check here our available commands for the Drovio's Command Line Interface.
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[Linux only] Switching from Wayland to X.org
If you are using Wayland please check the info from this article.
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How to do a silent install on Windows?
Check everything about our App's silent installation on Windows.
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[Windows only] I can't control my Apps
Are you a Windows user experiencing control issues with your Apps during the Drovio sessions? then this is the article for you.
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How to share feedback?
Here you can find how to share feedback with us, report an issue or even send a feature request.
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How to login with email & password if you signed up with GitHub, Slack or SSO?
Steps to login with email and password if you use GitHub, Slack or SSO to login. Password reset, merge my github account with Drovio.
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How to kill the App process?
If the App is unresponsive or freezing and closing or quitting the App is not working, try the steps from this article to end the process on Mac, Windows and Linux.
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[Linux only] Black screen
Here you can find all the info you need to fix a black screen in Linux.
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How to enable/disable full screen?
Steps to enable and disable the full screen.
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How can I record a session?
Find here all the steps and info about recording a session with Drovio.
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Try this in case of latency during a session
Are you having lag in the audio or the video, blurriness or perhaps the cursor is moving slow, the you might be experiencing latency.
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I want to share audio from my computer (system audio loopback)
Here you can find all the info and steps to share the audio from your computer with the system audio loopback option.
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