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Tips & tricks
How to make the most out of your sessions
My IDE becomes unresponsive after some time (IntelliJ, Webstorm, Jetbrains)
My session won't start / I see a connection timeout
Why do I get this error and how to fix it? This error can be caused by a wide variety of factors, all generally related to your network. It can just be a temporary network interruption or a more specific issue concerning your network configuration. 📶 You are facing a temporary network interruption
Check & install updates
Open the Drovio app. Click on the cog icon on the top right of the app. Select Check for updates. If there's a new version available, proceed with the installation.
[MacOS only] I don't see my partner's screen (video, screen sharing issue)
Video - screen sharing
My audio is not working, what do I do?
📢 My microphone isn't working Did you try changing the current input audio device from Drovio preferences (audio tab)? Do you see any activity on the sound input bars? Did you check the correct audio device is set as default in your Operating System audio preferences? macOS ONLY Since macOS 10.14+, Drovio requires microphone permission. Was this set? You can che
Forgot password? Reset it
From the D
Contact the Drovio team for support or feedback
Want to say hi, talk about pair programming or have anything in mind you'd like to share with us? We'd love to hear from you at email@example.com. Should you experience any issue with our services, send us an email at firstname.lastname@example.org. Can't understand what's on one of your invoice? Get in touch at email@example.com. Wan
Access the Help Center from the app
To open this help center from the Drovio app, just: Open the app Click on the cog icon at the top right of the app then select Help
Remove a contact from your list
Open the Drovio app. Expand your contact list if needed Right click on the contact you want to get removed. Select Remove contact and when prompted for confirmation, click on Yes
Report an issue to the Drovio team
There are multiple ways you can report an issue, either by reaching out to us at , clicking on the chat button at the bottom right of your browser or directly from the app. To report an issue from the Drovio app: Open the app. Click on the cog icon at the top right of the app. Select Report an issue Enter or check your name and email address, then describe
How to enable/disable full screen?
How to toggle full screen during a session. Open the "..." button. Select the Toggle fullscreen option. How to set up full screen by default (for every session) Before the session, it can be selected as a predetermined preference. Open the Drovio App. Click on the Cog icon on the top right of the app. Select the Preferences option. On the General tab check the Enter fullscreen automatically when joining a session checkbox. How to exit fu
How can I record a session?
Record a session with Drovio After starting a session, you can choose to record it in case you would like to re-watch it later on or share it. Open the '...' button on your session toolbar. Select the Record the session option. The option needs to be selected everytime you wish to record a new session. To access the session records, go to: MacOS: `~/Documents/Drovio/Sessions Record
Try this in case of latency during a session
(****) As a guest, try to change the quality of the screensharing stream from Best image to Best performances in your session toolbar by clicking on the HQ button. This w
I want to share audio from my computer (system audio loopback)
For MacOS Download Soundflower from https://www.fluxforge.com/blog/soundflower-os-x-10.11-10.12-macOS-sierra/ Extract it, run the installer and perform an installation If the installation fails, go to MacOS System Preferences and select the "Security & Privacy" tab. There click on "Allow" next to "Matt Ingels". Run the installer again. Change your system global audio output to “Soundflower 2ch” (System Preferences, Sound, Output tab), that