📢 My microphone isn't working

- Did you try changing the current input audio device from Drovio preferences (audio tab)?

- Do you see any activity on the sound input bars?



- Did you check the correct audio device is set as default in your Operating System audio preferences?

- macOS ONLY Since macOS 10.14+, Drovio requires microphone permission. Was this set? You can check that in System Preferences -> Security & Privacy -> Privacy tab -> Microphone section, Drovio.app should appear checked in the shown list

🔇 I don't hear my pairing partners

- First, try changing the current output audio device from Drovio preferences (audio tab), to see if another device might be working.

- Then, check the correct audio device is set as default in your Operating System audio preferences?

🎧 I see an "Audio error" message

When you see as message pop up, simply go to your computer to check the sound preferences for your audio device:
- is the default sampling rate too high? It should be 96 kHz maximum
- is the audio in stereo?

If despite all the checks, you're still experiencing an issue, please contact us on support@drovio.com, where our dedicated tech team will help you troubleshoot.
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