Articles on: Tips & tricks

How to find the session logs?

We usually ask you for log files to help us troubleshoot a problematic session.

How to find the session logs?

On Windows:
Enter the following path in the Windows search bar: %LOCALAPPDATA%\Drovio\Logs

On MacOS:
Open the finder, select "Go to Folder…" from the "Go" menu enter the filepath: ~/Library/Application Support/Drovio/Logs

On Linux:
Go to folder: ~/.drovio/Logs

You will find 3 types of files (RTC_*.log / RTCNativeClient_*.log / DROVIO_*.log) saved by date and time of each session, please send us the latest ones under DROVIO_*.log.

Updated on: 09/06/2022

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