We usually ask you for log files to help us troubleshoot a problematic session.
How to find the session logs?
On Windows:
Enter the following path in the Windows search bar: %LOCALAPPDATA%\Drovio\Logs
On MacOS:
Open the finder, select "Go to Folder…" from the "Go" menu enter the filepath: ~/Library/Application Support/Drovio/Logs
On Linux:
Go to folder: ~/.drovio/Logs
You will find 3 types of files (RTC_*.log / RTCNativeClient_*.log / DROVIO_*.log) saved by date and time of each session, please send us the latest ones under DROVIO_*.log.
How to find the session logs?
On Windows:
Enter the following path in the Windows search bar: %LOCALAPPDATA%\Drovio\Logs
On MacOS:
Open the finder, select "Go to Folder…" from the "Go" menu enter the filepath: ~/Library/Application Support/Drovio/Logs
On Linux:
Go to folder: ~/.drovio/Logs
You will find 3 types of files (RTC_*.log / RTCNativeClient_*.log / DROVIO_*.log) saved by date and time of each session, please send us the latest ones under DROVIO_*.log.
Updated on: 09 / 06 / 2022