Q: Invite someone to an ongoing session

<p>${color}[#676767](<strong>As the presenter who launched the session or the administrator of the session you can add new participants to an ongoing session at any time.</strong>) </p> <h3 id="howtoinvitesomeonetoanongoingsession">How to invite someone to an ongoing session?</h3> <h6 id="1inviteacontactfromyourcontactlist">1. Invite a contact from your contact list.</h6> <ol> <li>Open the app</li> <li>Click on <strong>Go to contacts</strong></li> <li><strong>Invite</strong> the team member you'd like to add to the session</li> </ol> <p><img src="https://storage.crisp.chat/users/helpdesk/website/bf32c2309788a000/invite3rdperson_1dhu5bf.gif" alt="" /></p> <h6 id="2inviteateammemberwhodidntdownloadtheapplication">2. Invite a team member who didn't download the application.</h6> <p>If your session is a scheduled or an instant meeting you can invite a teammate to join your screen through their web browser by sharing the meeting link with them via any messaging platform, such as Slack for example. </p> <ul> <li>If is a scheduled meeting the link will be available in your calendar, when clicking on the event.</li> <li>If is an instant meeting you can simply copy the link you shared with the other participants.</li> </ul>

Q: My Jetbrains IDE becomes unresponsive after some time

<p>${color}[#676767](<strong>This behavior refers to a well-known <a href="https://youtrack.jetbrains.com/issue/JBR-563">bug</a> in the JetBrains IDEs including IntelliJ, WebStorm, PyCharm, PHPStorm, etc. that occurs when working through remote access apps such as Drovio.</strong>)</p> <h3 id="whattodo">What to do?</h3> <p>Make sure you are on version 3.2.4+. This version includes a fix for certain of the JetBrains IDEs issues that could positively impact the experience when remote collaborating through the Drovio App.</p> <p>Prior versions do not include the fix.</p> <p>|| If you are on the 3.2.4+ version and are still having troubles with JetBrains when using Drovio, please let us know through our <a href="https://feedback.drovio.com/">Feedback page</a> or by sending us an email at support@drovio.com.</p>

Q: Mac users: set up your permissions

<p>${color}[#676767](<strong>When you launch the Drovio app for the first time on macOS, you will be asked to grant some app permissions to enable most of its functionalities.</strong>)</p> <h3 id="whatarethoseapppermissions">What are those app permissions?</h3> <p>App permissions on macOS manage what an app can do with your computer. For example, when an app wants to access your microphone or capture your screen, macOS asks you to grant the corresponding permissions.</p> <h3 id="whatpermissionsdoesthedrovioappneed">What permissions does the Drovio app need?</h3> <p><strong>Accessibility</strong>: This permission authorizes Drovio to handle mouse and keyboard inputs. Remote control won't work without this permission. Also, you will need this permission to be set whether you're sharing your screen (presenter role) or you're a guest in a session. When you are the presenter, Drovio syncs your inputs with the other participants to prevent any conflicts and inject mouse and keyboard inputs coming from the participants. When you're in a session, Drovio monitors your keyboard inputs and sends every key and key combo without triggering the corresponding action on your computer (eg. CMD + TAB, CMD + Q…).</p> <p><strong>Microphone</strong> (macOS 10.14+): Drovio needs access to your microphone during sessions to let you chat with people. If you don't set it, people won't be able to hear you.</p> <p><strong>Screen Recording</strong> (macOS 10.15+): Allow Drovio to share your screen. Without that, people will see a black screen instead of your actual screen.</p> <p><strong>Input Monitoring</strong> (macOS 10.15+): this shouldn't be necessary as of macOS 10.15.3</p>

Question 1

Sign up with your email address & password

Accepted Answer

${color}[#676767](Sign up using your email address to share your screen with the Drovio app on your account page.)

|| The first time you sign up using your email address, you will be asked to verify it before you can use the Drovio app or manage your account on the website. You should receive an email with a link to verify it, make sure to check your spam inbox!

From the Drovio app

Create your account directly from the Drovio app to start or join screen sharing sessions, make or join calls or just chat.

Open the Drovio app.
Click on Register now
Enter your email address, username and your password.
Click on the Log in button.

From the website

Sign up on our website to create your account and manage your subscription before downloading the app.

Head to the sign up page.
Enter your email address, username and your password.
Accept the Privacy policy and Terms of service
Click on the sign up button.

Question 2

Invite someone to an ongoing session

Accepted Answer

${color}[#676767](As the presenter who launched the session or the administrator of the session you can add new participants to an ongoing session at any time.)

How to invite someone to an ongoing session?

1. Invite a contact from your contact list.

Open the app
Click on Go to contacts
Invite the team member you'd like to add to the session

2. Invite a team member who didn't download the application.

If your session is a scheduled or an instant meeting you can invite a teammate to join your screen through their web browser by sharing the meeting link with them via any messaging platform, such as Slack for example.

If is a scheduled meeting the link will be available in your calendar, when clicking on the event.
If is an instant meeting you can simply copy the link you shared with the other participants.

Question 3

My Jetbrains IDE becomes unresponsive after some time

Accepted Answer

${color}[#676767](This behavior refers to a well-known bug in the JetBrains IDEs including IntelliJ, WebStorm, PyCharm, PHPStorm, etc. that occurs when working through remote access apps such as Drovio.)

What to do?

Make sure you are on version 3.2.4+. This version includes a fix for certain of the JetBrains IDEs issues that could positively impact the experience when remote collaborating through the Drovio App.

Prior versions do not include the fix.

|| If you are on the 3.2.4+ version and are still having troubles with JetBrains when using Drovio, please let us know through our Feedback page or by sending us an email at support@drovio.com.

Question 4

What is Drovio?

Accepted Answer

Drovio is a pair programming and team collaboration tool that lets you invite people on your screen. You're all in control and participants can interact with your apps as if you were all at the same desk. In fact, it's way better than being at the same desk: each participant get a mouse cursor, making driver/navigator switch a breeze and offering a smooth collaborative experience.

With crisp voice chat and built-in low latency streaming of any screen or app, Drovio takes screen sharing to a whole new level. Also, your security and privacy matters a lot to us, that's why when you share your screen, make a call or chat with Drovio, communications are end to end encrypted (meaning no one can see what you're doing, not even us!).

${youtube}Discover Drovio

Features

🤝 Collaborative screen sharing 🖱 Remote control: multiple mouse cursors ⌨️ Remote control: any keyboard layout 🎥 Videoconference 🎙 Crisp voice chat 🌐 Web client 👤 Built-in contact list 📩 Invite people over email or with direct link 🔄 Swap the presenter role 📹 Record the session to re-watch it later on ✂️ Shared clipboard 📂 Share files 💥 Low latency 🤚 Your privacy is respected 👨🏻‍💻 Available on all OS

Collaborative screen sharing 🤝

With Drovio, you can share your screen or a single app with anyone. People can directly inte

Question 5

My session won't start and/or I see a connection timeout

Accepted Answer

${color}[#676767](When joining someone's screen, Drovio prompts you with the error "the connection has timed out". In this article, you will find useful information about this issue.)

Why do I get this error and how to fix it?

This error can be caused by a wide variety of factors, all generally related to your network. It can just be a temporary network interruption or a more specific issue concerning your network configuration.

📶 You are facing a temporary network interruption

It is possible that your Internet connection has been interrupted while Drovio was negotiating the connection between your teammate and you. Please ensure that you are still connected to Internet and tell your teammate to invite you once again.

🔑 You are using Drovio behind a proxy

In this case, you have to configure some proxy settings in Drovio:

Click on the settings button located at the top-right corner of the app
Select Preferences
Click on the Network tab
Enable proxy configuration by checking the Enable checkbox
Fill the Hostname field
If your proxy requires authentication, fill the Username and Password fields
Restart Drovio

⛔️ A firewall does block some required ports or you have NAT issues

|| As a first step, you can try to temporary turn off your operating system's firewall and see if it does solve the problem. Then turn it on again and add rules to it, as explained below.

Drovio relies on a peer-to-peer architec

Question 6

Mac users: set up your permissions

Accepted Answer

${color}[#676767](When you launch the Drovio app for the first time on macOS, you will be asked to grant some app permissions to enable most of its functionalities.)

What are those app permissions?

App permissions on macOS manage what an app can do with your computer. For example, when an app wants to access your microphone or capture your screen, macOS asks you to grant the corresponding permissions.

What permissions does the Drovio app need?

Accessibility: This permission authorizes Drovio to handle mouse and keyboard inputs. Remote control won't work without this permission. Also, you will need this permission to be set whether you're sharing your screen (presenter role) or you're a guest in a session. When you are the presenter, Drovio syncs your inputs with the other participants to prevent any conflicts and inject mouse and keyboard inputs coming from the participants. When you're in a session, Drovio monitors your keyboard inputs and sends every key and key combo without triggering the corresponding action on your computer (eg. CMD + TAB, CMD + Q…).

Microphone (macOS 10.14+): Drovio needs access to your microphone during sessions to let you chat with people. If you don't set it, people won't be able to hear you.

Screen Recording (macOS 10.15+): Allow Drovio to share your screen. Without that, people will see a black screen instead of your actual screen.

Input Monitoring (macOS 10.15+): this shouldn't be necessary as of macOS 10.15.3

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