Please check the I don't hear my pairing partners section of our My audio is not working, what do I do? article for general info on how to fix this issue.

If your colleague is a Mac user

If you can't hear a specific colleague and they are on macOS, make sure the App permissions for the mic are enabled on their end. You can find more about it in our Mac users: set up your permissions article.
Was this article helpful?
Thank you!